Skip to content
Praedico Rail

Support

Stuck on an integration, seeing an error you can’t place, or need access to an environment? We’re here to help.

Before you reach out

Section titled “Before you reach out”

Many issues have a fast answer in the docs:

Common ErrorsLikely causes and fixes for the errors you're most likely to hit.
Job Status & PollingUnderstand the job lifecycle and how to read a failed or partial result.
Authentication & API KeysKey format, the header to send, and what to do when access fails.
Rate Limits & QuotasPayload size, batching, and throttling behaviour.

Contact us

Section titled “Contact us”

What to include

Section titled “What to include”

The more of this you give us up front, the faster we can help:

  • Environment you’re calling (which base URL / tenant).
  • The job id of the affected import, and the importJobStatus it ended on.
  • Any run id and track code quoted in the error message; these let us trace the exact run on our side.
  • The endpoint and a representative (sanitised) payload that reproduces the problem.
  • The output.message from the job, and the time (with timezone) it ran.